Carrier Upgrade Acceptable Use Policy

Effective Date: January 13, 2026

This Acceptable Use Policy (“AUP”) outlines the acceptable use of services provided by Carrier Upgrade (“Carrier Upgrade,” “we,” “us,” or “our”).

This AUP applies to our communication, telecommunications, IT, network, technical support, website development, mobile application development, and other technology services.

By using our services, you agree to comply with this AUP and ensure that all users accessing your account, systems, networks, applications, or services also comply with these requirements.

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1. Purpose

The purpose of this AUP is to help maintain a secure, reliable, and responsible technology environment for our customers and users.

This policy is intended to prevent misuse of our communication networks, IT infrastructure, development platforms, technical services, and other resources while supporting compliance with applicable laws and regulations.

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2. Prohibited Activities

You may not use Carrier Upgrade services to engage in, facilitate, or assist with any unlawful, fraudulent, abusive, harmful, or unauthorized activity.

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a. Illegal Activities

You may not use our services for any unlawful purpose, including:

• Fraud or financial crimes;

• Harassment, threats, or abuse;

• Distribution of illegal content;

• Copyright or intellectual property infringement;

• Identity theft;

• Unauthorized collection or misuse of personal information; or

• Any activity that violates applicable laws or regulations.

b. Spam & Unsolicited Communications

You may not use our communication services to:

• Send unsolicited bulk messages or spam;

• Distribute deceptive or fraudulent communications;

• Conduct unauthorized marketing campaigns;

• Send messages without required consent;

• Attempt to bypass messaging restrictions or carrier requirements; or

• Facilitate spam or abusive communications through our services.

Customers are responsible for ensuring that their calls, SMS, MMS, email integrations, and other communications comply with applicable laws and industry requirements.

c. Network Abuse

You may not:

• Intentionally interfere with the operation of our network or services;

• Conduct denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks;

• Generate malicious or excessive network traffic;

• Scan or probe systems without authorization;

• Attempt to disrupt another customer's network or services;

• Use network resources in a manner that creates unreasonable risk to our infrastructure; or

• Introduce malicious traffic, scripts, or software into supported environments.

d. VoIP & Telecommunications Misuse

You may not use Carrier Upgrade telecommunications services for:

• Toll fraud;

• VoIP bypass;

• Call routing fraud;

• Unauthorized gateways;

• Caller ID manipulation for fraudulent purposes;

• Wangiri or similar fraudulent calling schemes;

• Artificial or fraudulent traffic generation;

• Unauthorized traffic termination;

• Revenue-share fraud; or

• Any activity intended to improperly avoid telecommunications charges or restrictions.

You must not use our services in a way that materially degrades call quality, network performance, or the experience of other customers.

e. Unauthorized Access & Security Attacks

You may not attempt to gain unauthorized access to:

• Carrier Upgrade systems;

• Customer accounts;

• Networks;

• Servers;

• Websites;

• Applications;

• Cloud environments;

• Databases;

• APIs;

• Devices; or

• Any third-party system.

This includes password attacks, credential theft, exploitation of vulnerabilities, unauthorized penetration testing, privilege escalation, and other attempts to bypass security controls.

Authorized security testing may only be performed with prior written approval from Carrier Upgrade and within the agreed scope.

f. Malware & Malicious Software

You may not use our services to create, upload, distribute, store, deploy, or transmit:

• Viruses;

• Malware;

• Ransomware;

• Spyware;

• Trojans;

• Worms;

• Keyloggers;

• Botnets;

• Malicious scripts; or

• Other software intended to damage, compromise, monitor, or gain unauthorized access to systems or data.

g. Impersonation & Fraud

You may not impersonate or falsely represent:

• Another person;

• A business or organization;

• Carrier Upgrade;

• A telecommunications provider;

• A government agency; or

• Any other entity.

You may not use our services to conduct phishing, social engineering, identity theft, fraudulent transactions, or other deceptive activities.

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3. IT & Managed Services Use

Customers using Carrier Upgrade's Managed IT Services, Technical Support, or other IT services must use supported systems responsibly.

You may not intentionally:

• Disable security controls without authorization;

• Circumvent access controls;

• Remove required monitoring or management software;

• Interfere with system monitoring;

• Disable backups without authorization;

• Modify managed systems in a way that creates a significant security or operational risk;

• Introduce unauthorized software into managed environments; or

• Prevent Carrier Upgrade from performing agreed monitoring, maintenance, or support activities.

Customers remain responsible for informing us about unauthorized changes or security concerns affecting systems we manage.

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4. Network Solutions & Infrastructure

Customers using Carrier Upgrade network services must not use network infrastructure to:

• Attack or disrupt other networks;

• Host malicious services;

• Conduct unauthorized scanning;

• Operate botnets;

• Generate abusive traffic;

• Circumvent network security controls; or

• Interfere with other customers or service providers.

Customers must obtain appropriate authorization before connecting third-party devices, systems, or services to managed network environments where such authorization is required.

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5. Website & Application Development

For Website Development and Mobile App Development services, customers may not request, require, or knowingly use Carrier Upgrade to develop or deploy technology intended primarily to:

• Facilitate illegal activity;

• Conduct fraud or phishing;

• Distribute malware;

• Steal credentials or personal information;

• Conduct unauthorized surveillance;

• Circumvent security controls;

• Infringe intellectual property rights; or

• Attack or disrupt third-party systems.

Customers are responsible for ensuring that content, functionality, data, integrations, and materials supplied for development are lawful and do not violate third-party rights.

Carrier Upgrade may refuse development requests that present significant legal, security, ethical, or operational risks.

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6. Data & Privacy

You may not use Carrier Upgrade services to unlawfully collect, access, disclose, sell, or misuse personal, confidential, or sensitive information.

Customers are responsible for ensuring that their collection and processing of personal information through websites, applications, communication systems, or IT environments complies with applicable privacy and data protection laws.

You should use appropriate security controls to protect account credentials, customer information, business data, and other sensitive information.

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7. User Responsibilities

You are responsible for the actions of users operating under your account or accessing systems and services provided to you.

You agree to:

• Keep account credentials secure;

• Use strong passwords and appropriate authentication methods;

• Restrict access to authorized users;

• Monitor your account and systems for suspicious activity;

• Promptly report suspected security incidents;

• Maintain appropriate backups where backup services are not included;

• Keep supported software and systems reasonably maintained;

• Follow Carrier Upgrade's technical and security requirements where applicable; and

• Ensure your employees, contractors, customers, and other authorized users comply with this AUP.

You must notify Carrier Upgrade promptly if you believe your account, network, website, application, or supported system has been compromised.

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8. Security & Vulnerability Testing

Security testing, penetration testing, vulnerability scanning, network scanning, and similar activities involving Carrier Upgrade infrastructure or customer environments managed by Carrier Upgrade require appropriate authorization.

Customers must not conduct security testing against Carrier Upgrade systems or other customers without prior written authorization.

Where authorized testing is approved, it must remain within the agreed scope and must not intentionally cause service disruption.

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9. Third-Party Services

Our services may connect with or rely on third-party platforms, applications, APIs, hosting providers, telecommunications carriers, cloud services, app stores, and other technology providers.

Customers must comply with the applicable terms and acceptable-use requirements of those third-party services.

You may not use Carrier Upgrade services to circumvent restrictions, security controls, usage limits, or policies imposed by third-party providers.

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10. Resource & Service Abuse

You may not use our services in a manner that places an unreasonable or excessive burden on Carrier Upgrade infrastructure or negatively affects other customers.

This may include excessive network traffic, abusive API requests, automated activity, resource-intensive processes, or other activity that materially impacts service performance.

Where appropriate, Carrier Upgrade may contact you to address excessive or abusive resource usage.

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11. Enforcement

Carrier Upgrade reserves the right to investigate suspected violations of this AUP.

Depending on the nature and severity of a violation, we may:

• Contact the customer regarding the suspected violation;

• Request that the activity stop;

• Issue a warning;

• Restrict or suspend specific services;

• Temporarily suspend an account;

• Terminate services;

• Remove or disable content or access where appropriate;

• Preserve relevant information as permitted or required by law; or

• Refer the matter to appropriate authorities.

Where necessary to protect our network, customers, systems, or other users, we may take action without prior notice.

We will consider the circumstances, severity, potential harm, and applicable contractual obligations when determining an appropriate response.

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12. Compliance with Laws

You agree to comply with all applicable local, state, federal, and international laws and regulations when using Carrier Upgrade services.

This includes, where applicable:

• Telecommunications laws;

• Privacy and data protection laws;

• Anti-spam requirements;

• Copyright and intellectual property laws;

• Cybersecurity and computer-access laws;

• Consumer protection laws; and

• Regulations governing electronic communications.

You are responsible for determining which laws and regulations apply to your particular use of our services.

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13. Reporting Abuse or Security Issues

If you become aware of suspected abuse, unauthorized access, fraud, security vulnerabilities, or other activity that may violate this AUP, please notify Carrier Upgrade as soon as reasonably possible.

When reporting an issue, please provide enough information for our team to investigate, including relevant dates, account information, affected services, and a description of the suspected activity.

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14. Changes to This Acceptable Use Policy

Carrier Upgrade may update this AUP from time to time to reflect changes in our services, technology, security practices, legal requirements, or industry standards.

Updated versions will be posted on our website with a revised effective date.

Your continued use of our services after an updated AUP becomes effective constitutes acceptance of the revised policy, subject to applicable law.

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15. Contact Information

If you have questions about this Acceptable Use Policy or need to report an abuse or security issue, please contact us:

Carrier Upgrade
898 South State St, Ste 310 #1190
Orem, Utah 84097
USA

Email: contact@carrierupgrade.org
Phone: +1 (251) 332-3072

Carrier Upgrade is committed to providing secure, reliable, and responsible communication and technology services. By working together to follow these guidelines, we can help maintain a safe and dependable environment for all customers and users.