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Our Services

Enhancing Customer Engagement with Our Services

In today's fast-paced digital world, effective communication is essential for business success. Carrier Upgrade offers a comprehensive suite of solutions designed to streamline your communication processes, improve efficiency, and enhance collaboration. Our expert team will help you leverage the power of digital technology to drive growth and achieve your business goals.

With a focus on reliability, affordability, and exceptional customer service, Carrier Upgrade is your trusted partner in digital communication. We provide tailored solutions to meet the unique needs of your business, from cloud-based phone systems to advanced networking infrastructure. Our goal is to help you optimize your communication processes, reduce costs, and improve customer satisfaction.

The digital transformation is reshaping the way businesses operate. At Carrier Upgrade, we understand that staying ahead of the curve is crucial for success. Our innovative solutions can help you embrace digital technology and unlock new opportunities for growth.

Hosted PBX

Our hosted PBX solution offers a comprehensive and flexible phone system without the need for on-premises hardware. Enjoy advanced features like call forwarding, voicemail, conferencing, call recording, and more, all managed from a secure cloud-based platform. With hosted PBX, you can easily scale your phone system to meet your growing business needs, improve collaboration, and enhance customer satisfaction.

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  • Customizable Features: Tailor your phone system to your specific requirements with a wide range of customizable features.

  • Enhanced Mobility: Enable your team to work remotely with seamless mobile integration and softphone applications.

  • Improved Productivity: Streamline your workflows and boost productivity with advanced call routing and automation features.

  • Integration with Other Systems: Integrate your hosted PBX with other business applications like CRM and ERP systems for a unified communication experience.

Numbers / DIDs

Choose from a variety of numbers and DIDs to establish a professional and local presence. Our DIDs offer flexibility in call routing, allowing you to direct calls to different departments, extensions, or even mobile devices. You can also choose from a range of number types, including local, toll-free, and vanity numbers, to suit your specific needs.

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  • Local Presence: Establish a local presence in your target market with a local number.

  • Toll-Free Numbers: Provide easy access to your business with a toll-free number.

  • Vanity Numbers: Create a memorable and branded number that reflects your business identity.

  • Flexible Routing: Route calls to different locations or departments based on your needs.

Call Tracking

Gain valuable insights into your call campaigns with our advanced call tracking features. Monitor call duration, outcome, customer sentiment, and other key metrics to optimize your sales and marketing efforts. Our call tracking solution provides detailed reports and analytics to help you identify trends, measure performance, and make data-driven decisions.

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  • Detailed Analytics: Track key metrics like call volume, average call duration, and call abandonment rates.

  • Call Recording: Record calls for quality assurance, training purposes, and dispute resolution.

  • Call Transcription: Automatically convert recorded calls into text for easy analysis and search.

  • Integration with CRM: Sync call data with your CRM system for a complete customer view.

SIP Trunking

Bridge your existing PBX system with our SIP trunking solution. Enjoy the benefits of VoIP, such as reduced costs, scalability, and advanced features, while maintaining your familiar PBX infrastructure. With SIP trunking, you can easily integrate VoIP into your existing phone system, improve call quality, and enhance your overall communication capabilities.

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  • Cost Savings: Reduce your monthly phone bills by replacing traditional phone lines with SIP trunks.

  • Scalability: Easily add or remove SIP trunks to meet your changing business needs.

  • Advanced Features: Enjoy features like call forwarding, voicemail, conferencing, and call recording.

  • Improved Quality: Experience high-quality voice calls with advanced features like noise cancellation and echo suppression.

If you’d like more information about our features, get in touch today.

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